Global extranet and business system
BUPA’s largest digital transformation UX project has quickly shown solid commercial value and allowed UX to make a step change within this global £5billion healthcare financial services company.
Results: Full lifecycle for 5 international extranets redesigned with no functional or infrastructure changes.
Launch metrics of a single site:
- 45% increase in transactions
- $ payments up 177%
- Self service administration increased 1300% with no promotion.
- Projected annual cost efficiency of £1.3 million