Global extranet and business system

BUPA’s largest digital transformation UX project has quickly shown solid commercial value and allowed UX to make a step change within this global £5billion healthcare financial services company.

Results: Full lifecycle for 5 international extranets redesigned with no functional or infrastructure changes.

Launch metrics of a single site:

  • 45% increase in transactions
  • $ payments up 177%
  • Self service administration increased 1300% with no promotion.
  • Projected annual cost efficiency of £1.3 million


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